Security

Information security is an essential part of maintaining reliable digital services and protecting the trust of customers who depend on our products, websites, applications and connected technologies. We understand that modern digital experiences involve the management of important information and require strong protections against potential risks. Our security approach focuses on maintaining dependable systems through a combination of technical solutions, operational processes, responsible access management and continuous evaluation. Because technology and security challenges continue to evolve, we regularly review our practices and look for opportunities to improve the protection, reliability and performance of our digital environments.

Security requires involvement across many areas of our organization. Teams responsible for software development, product engineering, infrastructure management, operations and customer support contribute to maintaining secure and dependable services. By working together, these teams help identify potential concerns, evaluate system conditions and support the confidentiality, integrity and availability of information. When security issues are identified, appropriate teams may investigate the circumstances, review possible impacts and determine suitable actions to address the situation.

Keeping software and connected products maintained is an important part of supporting security. Updates, improvements, maintenance releases and security-related changes may be provided to address identified concerns, improve system performance or enhance reliability. Customers are encouraged to install available updates when appropriate because updated software may include important improvements related to security, functionality and overall product performance. The availability and timing of updates may depend on product characteristics, technical requirements, operating environments and other relevant conditions.

For eligible products, security updates may be provided for a defined period after the product becomes available. Our general practice is to support security improvements for eligible consumer products for at least two years following the initial product sale when applicable. However, update availability may vary depending on factors such as hardware capabilities, software architecture, technical limitations and changing technology conditions. Customers should refer to available product information and maintain current software whenever possible to support a more dependable experience.

Security improvement also depends on communication with customers, researchers and members of the broader technology community. We value responsible reporting of possible weaknesses affecting our products, websites, applications and connected services. Information provided by individuals who identify potential security concerns can help our teams investigate issues, understand possible risks and determine whether additional action may be appropriate. Early and responsible communication allows potential problems to be reviewed more effectively.

Individuals reporting possible security concerns are encouraged to provide clear and useful information about the issue. A report should include details about the affected product, service, application or website, along with a description of the behavior observed. Information explaining how the issue occurs, steps required to reproduce the situation and relevant technical details can help our team perform a more efficient evaluation. Providing a valid contact method may also allow our team to request additional information if clarification is needed during the review process.

Security testing and research should always be performed responsibly and within appropriate limits. Individuals should only evaluate systems, products or services where permission exists or where testing is allowed through an established process. Researchers should avoid accessing information without authorization, disrupting services, affecting other users, changing data, damaging systems or exposing confidential information. Responsible security practices allow potential issues to be examined while reducing unnecessary impact on customers and normal operations.

When security research involves possible access to personal or confidential information, individuals should limit their activities to what is necessary to demonstrate the issue. Information obtained unintentionally should be handled carefully and should not be copied, retained or distributed unnecessarily. Responsible disclosure helps organizations evaluate potential weaknesses while supporting customer privacy and protecting the availability of digital services.

Security concerns may be submitted to garmin@gmail.com. Reports are reviewed based on the information provided and the characteristics of the situation. The time required to complete an evaluation may vary depending on the complexity of the issue, affected systems, available technical details, reproduction requirements and the amount of additional analysis needed. Some matters may require only limited review, while others may involve coordination between multiple teams and require more time to assess properly.

When appropriate, security issues may be addressed through different types of improvements. Possible responses may include software updates, firmware changes, configuration adjustments, monitoring enhancements, access-control improvements, technical protections or operational changes. In some situations, further evaluation may determine that a reported behavior does not represent a security vulnerability or that existing protections are suitable for the circumstances. Each report is reviewed individually based on available information and technical context.

Protecting information also requires careful management of customer accounts, connected devices and digital services. Customers may have information associated with registered products, applications or online accounts depending on the services they use. Appropriate procedures may be applied when customers request access to information, account changes or other privacy-related actions. Verification steps may be required to help prevent unauthorized individuals from accessing information or making changes on behalf of another person.

Customers who experience technical concerns or possible security issues can also contact customer support for assistance. Support teams may provide guidance related to troubleshooting, software updates, product maintenance or available security recommendations. Maintaining updated applications, supported devices and current software versions can contribute to improved reliability and may help address known technical issues.

Our security strategy is based on multiple layers of protection. No single tool or process can address every possible risk, so we combine different safeguards to strengthen overall security. These may include technical controls, system monitoring, access restrictions, employee responsibilities, operational procedures and ongoing reviews. By applying security considerations throughout the lifecycle of products and services, we aim to reduce potential risks and maintain dependable digital experiences.

Managing access to systems and information is another important security practice. Appropriate access controls help ensure that information and resources are available only to authorized users and systems according to operational needs. Regular reviews of permissions, account settings and system configurations can support responsible management of digital environments. Security is considered during normal operations, development activities and ongoing maintenance rather than only after an issue occurs.

Some products and services may involve third-party providers that support hosting, infrastructure, software, communications or other business functions. These providers may process limited information according to the services they provide and applicable agreements. The handling of information by external organizations may be subject to their own privacy policies and security practices. Customers should review relevant notices to better understand how information may be processed when third-party services are involved.

Customers can also take important steps to protect their own accounts and connected devices. Using strong passwords, avoiding password sharing, enabling available security features, keeping software updated and being cautious with unexpected messages can help reduce the risk of unauthorized access. Customers should carefully protect account credentials and avoid entering sensitive information on unfamiliar websites or devices.

If customers believe that an account, device or personal information may have been affected by a security concern, they should contact us at garmin@gmail.com. Providing details such as the product or service involved, the nature of the concern and when the issue was noticed can help our team better understand the situation. Customers should avoid including unnecessary confidential information in initial communications and should follow any secure instructions provided during the review process.

Security is an ongoing responsibility because technology continues to change. New connected devices, software platforms, digital services and online features create new opportunities while also introducing new security considerations. We continue to evaluate emerging risks, improve internal practices and strengthen our systems as part of our commitment to maintaining dependable digital services.

Collaboration with the security community remains an important part of improving protection over time. Responsible researchers and customers can provide valuable observations that help identify areas requiring additional attention. By encouraging appropriate reporting and reviewing security information carefully, we can continue improving our products, services and operational practices.

We recognize that security and privacy are important parts of the overall customer experience. Customers expect reliable services and reasonable protections for the information they use with our products and platforms. Through continued monitoring, responsible vulnerability handling, system maintenance and ongoing improvement, we remain committed to strengthening the security of the technologies and services that customers rely on.

For questions regarding security practices, suspected vulnerabilities, account concerns or related matters, please contact us at garmin@gmail.com. Please provide relevant information that can help explain the situation while avoiding unnecessary confidential details. We will review submitted information carefully and make reasonable efforts to determine appropriate next steps. Our continued focus is on maintaining secure, reliable and trustworthy digital experiences through responsible technology management and continuous improvement.